Refund policy

Return & Exchange Policy

We have a 3-day return and exchange policy, which means you have 3 days after receiving your order to request a return or exchange.

To be eligible for a return or exchange, your item must be in the same condition that you received it, unused, unwashed, with all original tags attached, and in its original packaging. You'll also need your order confirmation or proof of purchase.

To start a return or exchange, please submit your request through our Return Portal within 3 days of delivery.

Once your request is received, we will arrange a pickup through our return portal. A small reverse courier fee applies based on your order value. If your location is not serviceable by our courier partner, our team will inform you and you'll need to self-ship the product.

If you prefer to self-ship your return, please contact us via Instagram DM or email us at threadsbynoor3@gmail.com to receive our return address.

When self-shipping, please include a note inside the parcel with:

  • Your full name

  • Order ID

  • Contact number

  • Whether you are requesting a return or exchange

  • If requesting an exchange, the size you require

Items sent back without first raising a return or exchange request will not be accepted.

Returns

We offer store credit only. We do not provide cash refunds.

After we receive your returned item, it will undergo a quality inspection within 2–3 business days (excluding Sundays and public holidays).

If your return is approved, your store credit will be sent to your registered email address. Please check both your Inbox and Spam folder.

Store credit is valid for 3 days from the date it is issued.

Exchanges

Exchanges are available only for size changes of the same design, subject to stock availability.

Once we receive and inspect your returned item, we'll dispatch the requested size if it is available.

If your preferred size is unavailable, we'll notify you. You may choose to wait until it is restocked or receive store credit instead.

Damages and Incorrect Items

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can review the issue and resolve it as quickly as possible.

Non-Returnable Items

We cannot accept returns or exchanges for:

  • Used, washed, or damaged items

  • Products without original tags or packaging

  • Items returned after the 3-day return window

  • Any product that does not meet our return eligibility criteria

If you're unsure whether your item qualifies, please contact our support team before sending it back.

Refunds

We do not offer refunds to the original payment method.

Approved returns are issued as store credit only, which will be emailed to you after your returned item successfully passes our quality inspection.